FAQ

Do your company have the certifications that are required for use in our country?

Our Company is CE certified . If you require any additional qualifications, do tell our sales team, and we will get them if we can.
Where's your mainly market in the world?
We have customers in almost 80% states of Southeast Asia. Main country:
- Vietnam
- Laos
- Cambodia
- Thailand
- Myanmar
- Malaysia
- Singapore
- Indonesia
And we aslo have customer in America and Europe.
Which kind package do you use? And the language of the game?

Wooden Case. English or Chinese Version.
Can i customize my own logo?

Sure. We accept change the color and add your company logo, even we can set different languages.

How long will it takes to deliver goods from china to my country?

As for the time different port is different. Generally speaking it’s about one month by sea,3-7 workdays by air.

How long will your products last?

Our products are designed to last, and are built with the high-quality components that we can source from our local market. Most likely, they will continue to work long after our customers have made their investment back many times. All of our machines come with an 1 year warranty and lifetime service.
How do your solve the issue if your products have any problems?

Of course,we will arrange our technician go to your country and solve the machine problem,but the accommodations will be charge by yourself,we will adopt online after-sale service in the first time if the machine comes problems.